Our commitments

OUR SATISFACTION COMMITMENTS

COMMITMENT #1: QUALITY PRODUCTS

At Pour Les Petits, we only offer high-quality products. Our teams also strive to always integrate more new products appreciated by the general public at prices that are always affordable.

COMMITMENT NO. 2: CLEAR AND TRANSPARENT INFORMATION

prlespetits.com has no secrets for its customers. We publish transparently all the information and conditions of our offers and services on our site prlespetits.com. We are with you in a relationship of trust.

COMMITMENT #3: A GUARANTEED RETURN

Because you have the right to change your mind, prlespetits.com guarantees you a 14-day withdrawal period to notify us of your intention to return an item, then an additional 14 days to return the product, in good condition and in its original packaging. Upon receipt of the product in our warehouses, prlespetits.com will refund you the amount of the returned product, within a maximum period of 14 days. The refund will therefore be made via your initial payment method within 28 to 30 days following your request.

COMMITMENT NO. 4: PERMANENT CONTACT

We are committed to responding to all your requests for information and processing any complaints as quickly as possible. It is important to us to communicate with you in complete transparency. This is why we provide you with a form online contact that our Relations Service manages as quickly as possible.

COMMITMENT N°5: SECURE AND EASY PAYMENT

Your payments on prlespetits.com are always ultra secure, because we use the most efficient encrypted payment technologies currently available.

We ensure the same level of security and protection of your bank details, if you decide for example to memorize your details to facilitate your purchases on our site.

COMMITMENT NO. 6: ABSOLUTE CONFIDENTIALITY OF YOUR DATA

We respect the confidentiality of your personal data and we process it in full compliance with the Data Protection Act of 6 January 1978.

Thus, your information is used exclusively by our internal services and will not under any circumstances be transferred or sold to third parties without your prior consent.